Privacy Policy

Personal Information

We may collect the following types of personal information:

• Identity information (name, email address, phone number)
• Account credentials and authentication information
• Payment and transaction data
• Cryptocurrency wallet addresses and transaction history
• Communication records and support interactions
• Device information and technical data
• Location data (IP address, geographic location)
• Usage data and analytics

Automatically Collected Information

When you use our Services, we automatically collect:

• Log data, including IP addresses, browser type, and operating system
• Cookies and similar tracking technologies
• Device identifiers and hardware information
• Usage patterns and interaction data
• Performance and error data

We process your personal data based on the following legal grounds:

• Contract Performance: To provide our cryptocurrency payment services and fulfill our obligations under our Terms of Service
• Legitimate Interests: To improve our services, prevent fraud, ensure security, and conduct business operations
• Legal Compliance: To comply with applicable laws, including anti-money laundering (AML) and know your customer (KYC) regulations
• Vital Interests: To protect the safety and security of our users and prevent illegal activities

We use your information for the following purposes:

• Providing and maintaining our cryptocurrency payment services
• Processing transactions and managing your account
• Verifying your identity and preventing fraud
• Complying with legal and regulatory requirements
• Improving and developing our services
• Providing customer support and technical assistance
• Sending service-related communications
• Analytics and research to enhance user experience
• Protecting against security threats and illegal activities

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist us in providing our services (subject to strict confidentiality agreements)
• Legal Compliance: When required by law, regulation, or court order
• Law Enforcement: To comply with legal processes or respond to government requests
• Business Transfers: In connection with mergers, acquisitions, or asset sales (with continued privacy protection)
• Fraud Prevention: To prevent fraud, security breaches, or illegal activities
• Consent: With your explicit consent for specific purposes

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specific retention periods include:

• Account Information: Until account closure plus 7 years for legal compliance
• Transaction Records: Minimum 5 years as required by financial regulations
• Communication Records: 3 years for customer support purposes
• Technical Data: 2 years for security and service improvement

Data may be retained longer if required by law or for legitimate business purposes such as fraud prevention or legal proceedings.

If you are a resident of the European Union, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for consent-based processing
• Right to Lodge a Complaint: File a complaint with your local data protection authority

To exercise these rights, contact us at [email protected]. We will respond within 30 days of receiving your request.

Please note that some rights may be limited by applicable law or our legitimate business interests, particularly regarding financial regulations and fraud prevention.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• End-to-end encryption for data transmission
• Secure data storage with industry-standard encryption
• Multi-factor authentication and access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Incident response and breach notification procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

DashX LLC is based in Wyoming, United States. Your personal data may be transferred to, stored, and processed in the United States and other countries where our service providers operate.

For transfers from the European Economic Area (EEA) to countries without an adequacy decision, we implement appropriate safeguards including:

• Additional security measures to ensure data protection
• Appropriate contractual protections where required

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and provide personalized services. Types of cookies we use include:

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us analyze website usage and performance
• Functionality Cookies: Remember your preferences and settings

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

Our Services may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

We may also integrate with third-party services for analytics, payment processing, and other functionalities. These integrations are subject to their respective privacy policies and our data processing agreements.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DASHX LLC SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM DATA BREACHES, UNAUTHORIZED ACCESS, OR OTHER SECURITY INCIDENTS BEYOND OUR REASONABLE CONTROL.

Our liability for privacy-related claims is limited to the amount paid by you for our services in the twelve (12) months preceding the claim, or $100, whichever is greater.

This limitation does not affect your statutory rights under GDPR or other applicable data protection laws.

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected].

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices within our Services

Your continued use of our Services after the effective date of the updated policy constitutes acceptance of the changes.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

This Privacy Policy is effective as of January 1, 2025, and will remain in effect until modified by DashX LLC.

Last updated: January 1, 2025